1. Introduction
These Terms & Conditions are primarily intended for Go Wild Workshops holiday clubs and childcare activities. Certain sections may also apply to birthday parties, workshops, events, and other activities run by Go Wild Workshops where relevant.
By making a booking with Go Wild Workshops, you confirm that you have read, understood, and accepted these Terms & Conditions.
2. Registration & Medical Information
Parents/carers must provide accurate and up-to-date contact details, emergency contact information, medical information, allergies, dietary requirements, and any other relevant information at the time of booking.
It is the responsibility of the parent/carer to inform Go Wild Workshops of any changes to this information before their child attends a session.
Parents/carers must ensure children attend with appropriate clothing, footwear, a packed lunch, a water bottle, and any necessary medication.
We reserve the right to refuse attendance if sufficient information has not been provided to safely support a child.
3. SEND & Additional Needs
Go Wild Workshops aims to provide an inclusive environment wherever reasonably possible.
Parents/carers must disclose any SEND requirements, EHCPs, behavioural needs, medical conditions, or additional support requirements before booking so we can assess whether we can safely and appropriately meet the child’s needs within our staffing ratios and environment.
Failure to disclose relevant information may result in cancellation of the booking without refund if we are unable to safely support the child during the session.
4. Bookings & Payments
All bookings are accepted on a first come, first served basis.
A child’s place is not confirmed until full payment has been received.
Holiday club bookings should be made online via Magic Booking. In some circumstances, we may be able to accept bookings via email or phone.
All holiday club sessions must be paid for in advance unless otherwise agreed in writing.
Birthday party bookings require a non-refundable deposit to secure the booking date. The remaining balance must be paid before or on the day of the event.
Go Wild Workshops reserves the right to refuse or cancel bookings where necessary.
5. Cancellations, Refunds & Credits
Cancellation policy:
Requests outside these terms may be considered on a case-by-case basis but are not guaranteed.
If your child is unable to attend due to illness or any other reason, payment is still required. In some cases, a credit note may be offered at the discretion of Go Wild Workshops, but this is not guaranteed.
6. Circumstances Beyond Our Control
Go Wild Workshops shall not be liable for cancellations, delays, or interruptions caused by circumstances beyond our reasonable control.
This includes, but is not limited to:
Where possible, alternative sessions, credits, or transfers may be offered, but this is not guaranteed.
7. Attendance & Collection
Parents/carers must ensure children are dropped off at 8:30am and collected at 3pm.
Children may only be collected by authorised adults listed during registration unless prior arrangements have been made.
Photo identification may be requested where necessary.
8. Late Collection
If a parent/carer is running late, they must contact Go Wild Workshops ASAP
We are required to retain staff on site until all children are collected safely.
A late collection fee of £10 per 15 minutes will apply.
Persistent late collection may result in future bookings being refused.
9. Child Welfare & Safeguarding
Go Wild Workshops is committed to safeguarding and promoting the welfare of all children.
All staff and volunteers are appropriately trained and DBS checked where required.
Any safeguarding concerns will be managed in accordance with our safeguarding policies and procedures.
Parents/carers must provide emergency contact details that remain reachable during sessions.
10. Behaviour Expectations
We expect all children attending Go Wild Workshops sessions to behave respectfully towards staff, other children, equipment, animals, and the environment.
Where a child’s behaviour presents a risk to themselves, other children, staff, or property, parents/carers may be contacted and asked to collect their child immediately.
In serious cases, Go Wild Workshops reserves the right to refuse future attendance. Refunds will not be issued in these circumstances.
11. Illness & Medication
Children who are unwell or displaying symptoms of contagious illness must not attend sessions.
Children experiencing vomiting or diarrhoea must remain absent for at least 48 hours after symptoms have stopped.
Go Wild Workshops reserves the right to refuse attendance to any child deemed too unwell to participate safely.
Parents/carers must clearly provide details of any medication requirements before attendance.
Medication can only be administered where prior agreement has been made and appropriate consent forms completed.
In the event of an accident or medical emergency, Go Wild Workshops staff may seek emergency medical treatment for a child where parents/carers cannot be contacted immediately.
12. Outdoor Activities & Risk
Go Wild Workshops activities take place outdoors and may include nature exploration, den building, fire lighting, tool use, water play, and physical activities.
Parents/carers acknowledge that outdoor activities involve an element of managed risk, including slips, trips, minor injuries, uneven ground, changing weather conditions, and the supervised use of age-appropriate tools and equipment.
All activities are risk assessed and supervised appropriately.
Parents/carers are responsible for ensuring children attend with suitable clothing, footwear, and weather-appropriate items.
Go Wild Workshops operates in most weather conditions unless considered unsafe.
13. Food & Allergies
Parents/carers must provide accurate allergy and dietary information before attendance.
While Go Wild Workshops takes reasonable precautions regarding allergens, we cannot guarantee an allergen-free environment.
Parents/carers should ensure children do not bring nut products or other restricted items where requested.
14. Photography & Media
Photographs and videos may occasionally be taken during sessions, parties, or events for promotional, training, or social media purposes.
Consent preferences provided during registration will always be respected.
Parents/carers may withdraw consent at any time by contacting Go Wild Workshops in writing.
15. Personal Belongings & Lost Property
Children should not bring valuable items to sessions.
Go Wild Workshops accepts no responsibility for loss, theft, or damage to personal belongings.
Lost property will be retained for a limited period before being donated or disposed of.
16. Data Protection
Go Wild Workshops handles personal information in accordance with UK GDPR, the Data Protection Act 2018, and our Data Protection & Privacy Policy.
Personal information is collected and stored securely through our booking system, Magic Booking, and is used only for the safe administration of bookings, childcare activities, safeguarding, emergency contact purposes, and legal or regulatory requirements.
Parents/carers are responsible for ensuring that all personal, medical, and emergency contact information provided is accurate and kept up to date.
Personal information will only be shared where necessary for safeguarding, medical emergencies, legal obligations, or regulatory compliance.
For full details on how personal data is collected, stored, used, retained, and protected, please refer to our full Data Protection & Privacy Policy.
17. Complaints Procedure
Go Wild Workshops welcomes feedback and aims to resolve concerns quickly, fairly, and professionally.
Complaints can be made in person, by phone, via email, or using a complaints form (hard copies are available on-site).
We aim to acknowledge complaints promptly, investigate them in a timely manner, and provide a written response with a resolution where appropriate.
All complaints are handled confidentially and in line with our Data Protection & Privacy Policy.
18. Amendments to T&Cs
Go Wild Workshops reserves the right to update or amend these Terms & Conditions at any time. The latest version will always be available on our website.
19. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Go Wild Workshops
Email: [email protected]
Website: www.gowildworkshops.org
These Terms & Conditions are primarily intended for Go Wild Workshops holiday clubs and childcare activities. Certain sections may also apply to birthday parties, workshops, events, and other activities run by Go Wild Workshops where relevant.
By making a booking with Go Wild Workshops, you confirm that you have read, understood, and accepted these Terms & Conditions.
2. Registration & Medical Information
Parents/carers must provide accurate and up-to-date contact details, emergency contact information, medical information, allergies, dietary requirements, and any other relevant information at the time of booking.
It is the responsibility of the parent/carer to inform Go Wild Workshops of any changes to this information before their child attends a session.
Parents/carers must ensure children attend with appropriate clothing, footwear, a packed lunch, a water bottle, and any necessary medication.
We reserve the right to refuse attendance if sufficient information has not been provided to safely support a child.
3. SEND & Additional Needs
Go Wild Workshops aims to provide an inclusive environment wherever reasonably possible.
Parents/carers must disclose any SEND requirements, EHCPs, behavioural needs, medical conditions, or additional support requirements before booking so we can assess whether we can safely and appropriately meet the child’s needs within our staffing ratios and environment.
Failure to disclose relevant information may result in cancellation of the booking without refund if we are unable to safely support the child during the session.
4. Bookings & Payments
All bookings are accepted on a first come, first served basis.
A child’s place is not confirmed until full payment has been received.
Holiday club bookings should be made online via Magic Booking. In some circumstances, we may be able to accept bookings via email or phone.
All holiday club sessions must be paid for in advance unless otherwise agreed in writing.
Birthday party bookings require a non-refundable deposit to secure the booking date. The remaining balance must be paid before or on the day of the event.
Go Wild Workshops reserves the right to refuse or cancel bookings where necessary.
5. Cancellations, Refunds & Credits
Cancellation policy:
- More than 14 days before the booking date: full refund
- Between 7 and 14 days before the booking date: credit note for a future session
- Within 7 days of the booking date: non-refundable and non-transferable
Requests outside these terms may be considered on a case-by-case basis but are not guaranteed.
If your child is unable to attend due to illness or any other reason, payment is still required. In some cases, a credit note may be offered at the discretion of Go Wild Workshops, but this is not guaranteed.
6. Circumstances Beyond Our Control
Go Wild Workshops shall not be liable for cancellations, delays, or interruptions caused by circumstances beyond our reasonable control.
This includes, but is not limited to:
- Severe weather
- School closures
- Strike action
- Flooding or fire
- Government restrictions
- Public health emergencies
- Utility failure
- Venue unavailability
Where possible, alternative sessions, credits, or transfers may be offered, but this is not guaranteed.
7. Attendance & Collection
Parents/carers must ensure children are dropped off at 8:30am and collected at 3pm.
Children may only be collected by authorised adults listed during registration unless prior arrangements have been made.
Photo identification may be requested where necessary.
8. Late Collection
If a parent/carer is running late, they must contact Go Wild Workshops ASAP
We are required to retain staff on site until all children are collected safely.
A late collection fee of £10 per 15 minutes will apply.
Persistent late collection may result in future bookings being refused.
9. Child Welfare & Safeguarding
Go Wild Workshops is committed to safeguarding and promoting the welfare of all children.
All staff and volunteers are appropriately trained and DBS checked where required.
Any safeguarding concerns will be managed in accordance with our safeguarding policies and procedures.
Parents/carers must provide emergency contact details that remain reachable during sessions.
10. Behaviour Expectations
We expect all children attending Go Wild Workshops sessions to behave respectfully towards staff, other children, equipment, animals, and the environment.
Where a child’s behaviour presents a risk to themselves, other children, staff, or property, parents/carers may be contacted and asked to collect their child immediately.
In serious cases, Go Wild Workshops reserves the right to refuse future attendance. Refunds will not be issued in these circumstances.
11. Illness & Medication
Children who are unwell or displaying symptoms of contagious illness must not attend sessions.
Children experiencing vomiting or diarrhoea must remain absent for at least 48 hours after symptoms have stopped.
Go Wild Workshops reserves the right to refuse attendance to any child deemed too unwell to participate safely.
Parents/carers must clearly provide details of any medication requirements before attendance.
Medication can only be administered where prior agreement has been made and appropriate consent forms completed.
In the event of an accident or medical emergency, Go Wild Workshops staff may seek emergency medical treatment for a child where parents/carers cannot be contacted immediately.
12. Outdoor Activities & Risk
Go Wild Workshops activities take place outdoors and may include nature exploration, den building, fire lighting, tool use, water play, and physical activities.
Parents/carers acknowledge that outdoor activities involve an element of managed risk, including slips, trips, minor injuries, uneven ground, changing weather conditions, and the supervised use of age-appropriate tools and equipment.
All activities are risk assessed and supervised appropriately.
Parents/carers are responsible for ensuring children attend with suitable clothing, footwear, and weather-appropriate items.
Go Wild Workshops operates in most weather conditions unless considered unsafe.
13. Food & Allergies
Parents/carers must provide accurate allergy and dietary information before attendance.
While Go Wild Workshops takes reasonable precautions regarding allergens, we cannot guarantee an allergen-free environment.
Parents/carers should ensure children do not bring nut products or other restricted items where requested.
14. Photography & Media
Photographs and videos may occasionally be taken during sessions, parties, or events for promotional, training, or social media purposes.
Consent preferences provided during registration will always be respected.
Parents/carers may withdraw consent at any time by contacting Go Wild Workshops in writing.
15. Personal Belongings & Lost Property
Children should not bring valuable items to sessions.
Go Wild Workshops accepts no responsibility for loss, theft, or damage to personal belongings.
Lost property will be retained for a limited period before being donated or disposed of.
16. Data Protection
Go Wild Workshops handles personal information in accordance with UK GDPR, the Data Protection Act 2018, and our Data Protection & Privacy Policy.
Personal information is collected and stored securely through our booking system, Magic Booking, and is used only for the safe administration of bookings, childcare activities, safeguarding, emergency contact purposes, and legal or regulatory requirements.
Parents/carers are responsible for ensuring that all personal, medical, and emergency contact information provided is accurate and kept up to date.
Personal information will only be shared where necessary for safeguarding, medical emergencies, legal obligations, or regulatory compliance.
For full details on how personal data is collected, stored, used, retained, and protected, please refer to our full Data Protection & Privacy Policy.
17. Complaints Procedure
Go Wild Workshops welcomes feedback and aims to resolve concerns quickly, fairly, and professionally.
Complaints can be made in person, by phone, via email, or using a complaints form (hard copies are available on-site).
We aim to acknowledge complaints promptly, investigate them in a timely manner, and provide a written response with a resolution where appropriate.
All complaints are handled confidentially and in line with our Data Protection & Privacy Policy.
18. Amendments to T&Cs
Go Wild Workshops reserves the right to update or amend these Terms & Conditions at any time. The latest version will always be available on our website.
19. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Go Wild Workshops
Email: [email protected]
Website: www.gowildworkshops.org